Orders & Shipping
Q: What is the expected delivery time?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: How long until my order ships?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive an email or text with your tracking information. Tracking updates may take 24–72 hours to appear.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes — all prices on floweary.com are listed in USD ($).
Q: Why was my payment declined?
A: This can happen due to bank security checks, incorrect billing information, or insufficient funds. Please try another payment method or contact your bank for assistance.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery for unused items in original condition. Please review our Refund & Return Policy for full details.
Q: Do you offer exchanges?
A: Yes. Return requests must be submitted within 30 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging, tags, and included materials.
Q: How do I start a return?
A: Contact us at cs@flowearyshop.com with your order number and the reason for your return. Our team will guide you through the process.
Q: Do you charge a restocking fee?
A: No — Flowearyshop does not charge any restocking fees.
Order Issues
Q: My package says delivered but I didn't receive it. What should I do?
A: First, check your mailbox, front door, neighbors, or building office. If it is still missing after 24–48 hours, contact the carrier. Then reach out to us at cs@flowearyshop.com and we will assist you further.
Q: My order is delayed — what now?
A: Shipping carriers may experience delays due to high demand or weather conditions. Tracking will update as new scans are recorded.
Q: I received the wrong item or something is missing.
A: Please email us at cs@flowearyshop.com with photos and your order number, and we will resolve the issue as quickly as possible.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as accurately as possible. Slight variations may occur due to lighting or screen settings.
Q: My item looks slightly different than expected.
A: Minor differences can occur between manufacturing batches. This is normal for physical products.
Contact Information
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Store Name: FLOWEARYSHOP
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Customer Support Hours: 9:00 am to 5:00 pm EST (Monday - Sunday)
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Email: cs@flowearyshop.com
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Address: 201 Spear Street, Suite 1100 San Francisco, CA 94105
